SoFlow Warranty Policy
All repaired products are covered by the standard warranty starting on the date of original sale. The standard warranty guarantees the motor and battery for one year and the remaining parts of the board are covered for two years, excluding normal wear and tear. SoFlow has repair centers in California and Switzerland. Customers will be responsible for the shipment fee when sending a product to one of our service centers. If SoFlow determines that the issue is not covered by the warranty, the customer can request a customer paid repair service. Customers are responsible for any and all loss liability or damages resulting from the use of SoFlow products, including loss of life, personal injuries, or property damage.
SoFlow will accept product returns for 7 days after the product has been received by the customer.If you would like to return a product to SoFlow for a full refund, you will need to pay the shipping fee and a 5% handling fee. If you return the product and it is in unused, store bought condition, SoFlow will issue the refund.If the product is not used and in a store bought condition, SoFlow will proceed with a customer’s refund within 14 working days of receiving the return.If the returned product is used or not in a store-bought condition, the customer is subject to a 50% cancellation fee.Please note: The customer is obligated to pay any additional fees charged by PayPal or any third-party platform. Refunds will be issued within 14 business days by PayPal or any third-party platform. The customer will be obligated to pay any fee charged by PayPal or other third-party platform.