LOU 2.0 Electric Skateboard
Fast Lightweight and Portable Electric Skateboard
Meet LOU: She's Got it All
She's got the sleek, carbon fiber body.
She's able to move through crowds quickly and quietly.
She even has her own smart app.
She is powerful.
LOU is a light, fast, and maneuverable electric skateboard with a hidden battery in the deck and motorized wheels. Built for speed, range, and reliability, LOU is the ultimate electric skateboard.LOU is portable. She is only 25 in long.
- LOU is lightweight. She is only 9.5 lbs.
- LOU keeps you on the go with easy-swap battery, wheels and deck.
- LOU has a 36V, 2.9Ah battery and one hub motor taking you up to 9 miles.
- LOU will keep the wind in your hair with speeds up to 17 mph.
- Best of all, it only takes LOU 2 hours to charge and she is ready to go again.
Free Express Shipping Included
This product typically ships within 24-36 hours via UPS or FedEx.
Once shipped, we will provide tracking information to your email provided, so that you can have a clear delivery estimate.
LOU 1.0 Electric Skateboard has a polyurethane deck and one motor. LOU 2.0 Electric Skateboard has a carbon fiber deck and one motor. LOU 3.0 Electric Skateboard also has a carbon fiber deck and has two motors.
What is the warranty policy for LOU?
LOU’s warranty covers the electric motor and battery for one year. All other parts of LOU board electric skateboards will be covered under warranty for two years.
Can LOU Board Electric Skateboards be used when the battery runs out?
Yes! This is a great feature of the LOU board electric skateboard, it will ride like a regular skateboard when power runs out. So if LOU runs out of power while you’re on the road, you can still ride LOU home.
What are the weights and dimensions of LOU boards?
LOU Board electric skateboards are approximately 5 kg or 11 lbs. More specifically, the Lou Board 1.0 is 5.5 kg, the Lou Board 2.0 is 4 kg, and the Lou Board 3.0 is 4.9 kg. The dimensions are 660 × 260 × 130 mm (25 × 10 × 5 in).
Does the LOU Board Electric Skateboard have a weight limit?
LOU electric skateboards 1.0 has been tested for riders up to 120 kg or 265 lbs, and LOU 2.0 and 3.0 have been tested for riders up to 150 kg or 330 lbs.
Do you ship LOU Electric Skateboards internationally?
Currently we ship in most of Europe, the U.S. and Canada. Check back with us soon as we will be expanding our shipping areas.
What is the wheel size on LOU?
The wheel size and hardness on LOU skateboards is 80 mm, 78A.
Does the customer have to pay a customs fee?
Customs fees vary according to the country in which you live. Customers will be responsible for customs and VAT fees.
Is the LOU Board Electric Skateboard waterproof?
LOU Electric Skateboards have a water resistance rating of IP54.
Can I take LOU on an airplane?
The battery in the LOU 1.0 and 2.0 electric skateboards falls below 100Wh which is allowed on most airlines. However, regulations differ for different airlines. Please double check with your airline before taking LOU on a plane.
How do I download the LOU Board Android and Apple apps?
For Android click here: https://play.google.com/store/apps/details?id=com.bt.soflowag
For iPhone click here: https://itunes.apple.com/us/app/soflow/id1340920216?mt=8
What is the after sales policy for LOU Board Electric Skateboards?
LOU Board After Sales Policies:
Please save the receipt from the purchase of your LOU Board Electric Skateboard. The SoFlow After Sales department will require you to provide an original receipt to receive help from the team. For after-sales services or related questions, contact us at email@example.com.
Order Cancellation Policies
You may cancel an order within 48 hours, without any additional charge or obligation, if the product has not yet shipped. After 48 hours following the purchase date of your LOU board, a 5% cancellation fee will be charged if you choose to cancel your order. Once the product has been shipped, or the status of the order is moved to “Shipping”, no refund will be permitted. If the product is received, please see our return policy. Refunds will be issued within 14 business days by PayPal or any third-party platform. The customer will be obligated to pay any fee charged by PayPal or other third-party platform.
Limited Warranty Policies
All repaired products are covered by the standard warranty starting on the date of original sale. The standard warranty guarantees the motor and battery for one year and the remaining parts of the board are covered for two years, excluding normal wear and tear. SoFlow has repair centers in California, Zurich and Shanghai. Customers will be responsible for the shipment fee when sending a product to one of our service centers. If SoFlow determines that the issue is not covered by the warranty, the customer can request a customer paid repair service. Customers are responsible for any and all loss liability or damages resulting from the use of SoFlow products, including loss of life, personal injuries, or property damage.
How do I pair the LOU Board Electric Skateboard remote with the LOU board?
If you receive a replacement remote or motherboard for LOU, you may need to pair the two devices. See section 4.3 of the LOU Instruction booklet.
Please save the receipt from the purchase of your SoFlow Product. The SoFlow After Sales department will require you to provide an original receipt to receive help from the team. For returns or after sales questions, contact firstname.lastname@example.org.
Order Cancellation Policies
You may cancel an order within 7 days, without any additional charge or obligation.
After 7 days following the purchase date of your SoFlow product, a 5% cancellation fee will be charged if you choose to cancel your order. Once the product has been shipped, or the status of the order is moved to “Shipping”, no refund will be permitted. If the product is received, please see our return policy.
Refunds will be issued within 14 business days. The customer will be obligated to pay any fee charged by PayPal or other third-party platform for initiating the return.
Limited Warranty Policies
All repaired products are covered by the standard warranty starting on the date of original sale. The standard warranty guarantees the motor and battery for one year and the remaining parts of the board are covered for two years, excluding normal wear and tear. SoFlow has repair centers in California and Switzerland. Customers will be responsible for the shipment fee when sending a product to one of our service centers. If SoFlow determines that the issue is not covered by the warranty, the customer can request a customer paid repair service. Customers are responsible for any and all loss liability or damages resulting from the use of SoFlow products, including loss of life, personal injuries, or property damage.
SoFlow will accept product returns for 7 days after the product has been received by the customer.
If you would like to return a product to SoFlow for a full refund, you will need to pay the shipping fee and a 5% handling fee. If you return the product and it is in unused, store bought condition, SoFlow will issue the refund.
If the product is not used and in a brand new, unopened, and unused condition, SoFlow will proceed with a customer’s refund within 14 working days of receiving the return.
If the returned product is used or not in a store-bought condition, the customer is subject to a 50% cancellation fee.
Please note: The customer is obligated to pay any additional fees charged by PayPal or any third-party platform. Refunds will be issued within 14 business days by PayPal or any third-party platform. The customer will be obligated to pay any fee charged by PayPal or other third-party platform.
Refunds (if applicable)
Once your return is received and inspected, we will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
SoFlow America Inc, 17322 Murphy Ave, Irvine, CA 92614.
To return your product, please email:
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For more questions, please contact us at email@example.com.
Skateboards and Eboards can be dangerous if used carelessly. It is the purchaser's and/or rider's responsibility to read and follow all product instructions, including all safety precautions, and always use protective gear when riding. Protective gear can be found under the accessories tab on our website.
Please check the skateboard specifications to assure the rider is not overweight, underaged or the wrong height for the electric skateboard based on the manufacturer's recommended rider age, weight and height limitations.
Most electric skateboards are not to be used for tricks that involve putting pressure on the bottom of the board where the battery unit is housed, it is the responsibility of the purchaser and/or rider to check the manufacturer's product manual for recommended usage and warranty information.
Street-Style boards are designed for solid surfaces, riding over an uneven surface may damage the skate's wheels, motors and battery. Off-road electric skateboards are designed for various terrains. With that said, most manufacturers recommend staying away from water and wet surfaces as a wet deck can become slippery and it is recommended to never submerge a battery compartment in water.
Riders should be aware of their surroundings at all times and avoid obstacles or pedestrians which may be present.
It is the responsibly of the purchaser/rider of electric skateboard products and accessories obtained through Electric Skate City to know and obey all country, state, province and local regulations regarding the proper use, possible licensing requirements and disposal of the products.
The purchasers and/or riders of electric skateboards, electric skateboard conversion kits and/or accessories purchased from Electric Skate City, shall use these products at their own discretion and risk, and shall hold Electric Skate City, it's employees, associates, partners or affiliates, harmless for any and all loss, liability or damages to property or fines, personal injury or loss of life as a result of the use of the products purchased through Electric Skate City.